Higher education is facing a serious challenge: keeping its amazing faculty and dedicated staff. We're seeing more people leave, and it's not just a blip – it's a trend that impacts everything from campus stability to the quality of education we offer. But what if one of the most powerful tools to fix this is already at our fingertips: how leaders communicate.

Whether you’re leading a university through shifting enrollment patterns, guiding a municipal team through budget cuts, or managing a nonprofit merger, organizational change is unavoidable. What sets thriving organizations apart these days is the presence of emotionally intelligent leadership.

If you’ve scrolled TikTok or Instagram lately, you’ve probably seen the viral Veronica workplace videos by @therealveronika_. They’re hilarious, and they land hard because they expose how bad leadership and poor communication sound from the outside.